Support

Tutorials and Training

We have a collection of video tutorials which cover common tasks, setup and more. We also offer a variety of training options to suit your needs.

Information on the Support Centre

Data mining the support site and using the free online learning materials is available 24 hours a day, 7 days a week

1300 Call Centre is available 8am to 5pm AEST Monday-Friday on Ph: 1300 659 506.

The Support Centre website also includes some other useful information for you.

When should you create a Support ticket?

  • You should create a new ticket if you are having a new issue or have a new question to ask our support staff.
  • You should reply to an existing ticket if you have further information or questions about the issue in that ticket.
  • You should reply to an existing ticket that had been resolved only if you discover that the issue is not in fact resolved, otherwise submit a new ticket even if it is a related issue.

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Receiving replies and replying to tickets

Replies will be sent directly to you by email. A ticket reply email will always have the ticket ID at the start of the subject, such as [ionmy #XYZ-123-45678].

You can reply to tickets either by replying to the appropriate email (ensure it is one with the ticket ID in the subject as above, so it will be added to the Support Centre system automatically), or by clicking the Add Reply button when viewing a ticket online.

You can also view any past tickets, including replies, on the Support Centre site.